Terms and Conditions

GREEN SUITCASE TRAVEL TERMS & CONDITIONS 

Updated: 2022 

1. COSTS

1.1 Travel insurance is not included in the quoted price and as such you will be required to acquire cover against any medical expenses and losses relating to cancellations, postponements, defaults as well as any other events beyond our control. We will not accept any responsibility for losses incurred as a result of your failure to procure sufficient insurance cover. 

All prices quoted by us are quoted in Rands based on the prevailing exchange rate subject to exchange fluctuations and increases in airfares and airport taxes. All prices quoted are valid for 24 hours if payment is received in full by the payment date reflected on your invoice. 

Increases or changes in statutory tariffs such as airline levies, fuel surcharges, departure taxes will result in adjustments of the price quoted for which, you will be charged. Any changes in the original price quoted will be communicated to you in writing. We reserve the right to cancel the contract should payment not be made of any additional amounts payable in which event the rules applicable to any cancellations will apply in respect of any refunds payable. Please note the following: – 

2. PANDEMIC DISCLAIMER 

It is a specific term of this agreement that the decision to travel has been taken by you with full knowledge of current travel conditions and recommendations as well as travel restrictions with regard to any pandemic, epidemic or other condition that may result in a curtailment of your freedom to travel. We take no responsibility for any health hazards or conditions that may adversely affect the safety of your travel and we give no warranties relating to dangers associated with travel to or at your destination. You are advised to visit relevant websites including www.travel.state.gov in order to obtain any relevant information pertaining to your destination. In relation to specific medical and health issues we recommend visiting the Centre for Decease Control website at www.cdc.gov/travel to determine what preconditions, if any, are applicable to your destination. 

You are also required to establish what pre-conditions relating to your travel and destination may be imposed from time to time, what documentation may be required from you, and other steps that may have to be taken prior to your departure and after arrival at your destination. It is recommended that you visit the relevant website at https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm from time to time during your travels as these may change without warning. 

3. SERVICE PROVIDERS 

Please be advised that we a not liable for any acts or omissions of the service providers responsible for your travel requirements in the event of their failure to adhere to any of the terms and conditions relating to scheduling refunds, defaults or failure to honour historic credits passed in your favour. Such information is within the sole purview of the service provider and no recommendation are made in respect of their operation. In the event of you obtaining refunds or rebooking trips where credits have been passed by service providers we will assist where possible in so doing but will charge a non-refundable fee for any such services. 

It is highly recommended that trip cancellation, insurance and accident insurance is obtained prior to your departure. Unless an all-encompassing policy is obtained from your insurers, you are advised the acquaint yourself with the terms and conditions of all insurance policies relating to your travel requirements. It is specifically recorded that the parties agree that no representations warranties or recommendations were made by us in respect of such insurance policies. It is further specifically agreed that we will not be held liable for any losses incurred as a result of a repudiation of any claims by your insurance service provider in terms of their policies for any reason howsoever arising. 

4. DISCLAIMER 

It is further specifically agreed between the parties that you will waive and release, discharge and hold harmless, any agents, employees, officers, directors, associates, affiliated companies, guides, group leaders and subcontractors against all liability, claims and demands of whatsoever nature, which have or may arise in the future as a result of the risks specified in 3 above. 

Please ensure that you stay up to date with SA travel advice by visiting https://www.gov.za/travel before and during your trip as changes can and are posted from time to time. 

5. PAYMENT OF DEPOSITS 

Any deposits payable in terms of the quote given to you must be paid by no later than the date specified on the quote, which may include the airfare amount if such is a specific requirement from the airline to enable us to book airline reservation within a certain timeframe. 

All balances outstanding must be paid by no later than 7 weeks prior to your departure date. If your departure is scheduled within 1 month from date of your confirmation, then full payment of the quotation must be made. Upon receipt of payment in full, documentation relating to your travel will be released up to 4 weeks before the departure date.

6. COSTS FOR LATE BOOKINGS 

Any reservation request received within 2 weeks of date of departure will be designated a “late booking” in which event full payment, which is non-refundable, must be made immediately to comply with the service provider’s terms and conditions. In the event of late bookings, or a failure to make payment in terms of the conditions contained herein this may result in a delay of the delivery of the requisite documentation required for your travel. No liability will be accepted for such delay and further charges may be imposed in order to engage the service of couriers where necessary. Once confirmation has been received by you and further changes are required by you, or pre-issued vouchers and documentation must be reissued or refunded a charge of R500,00 will be made for each such alteration. In the event of airline tickets having to be reissued such fees are subject to the airline’s terms and conditions. 

7. CANCELLATION 

Any cancellation notice must be received at least 7 weeks prior to departure failing which the following fees will apply: 

• 6-7 weeks prior to departure 50% of costs 
• 3-6 weeks prior to departure 75% of costs 
• Less than 3 weeks prior to departure 100% of costs 

These fees and costs do not include any fees chargeable and payable to any associated agents, partners, enterprises, tour operators, hotels and any other third party that has been contracted and who may be affected by the cancellation. These parties may impose their own cancellation fees over and above what is payable to us. 

Cancellation fees applicable to e-tickets will be charged in accordance with the terms and conditions of the airline that has issued them. Please be aware that certain types of airline tickets cannot be altered or refunded once the same has been issued.

8. FAILURE TO USE SERVICES AND REFUNDS 

In the event of a no-show or failure to use services contracted in terms of the booking made on your behalf no amounts paid are refundable. You are once again urged to take out insurance cover for such eventuality. 

9. CANCELLATIONS AND ALTERATIONS AFTER DEPARTURE 

Once you have left your country of departure any alterations or cancellations that may have to be made will have to be arranged and organised through the overseas agents and partners which may incur additional fees which are determined by our overseas partners. In this regard, please note that unless otherwise specifically stated all tours are deemed to begin and end in South Africa. 

10. OUR RESPONSIBILITY DEFINED 

When acting as your agent and when booking your tours, sightseeing, transportation or accommodation such services and arrangements fall within the sole responsibility of the service provided with whom these contracts have been concluded on your behalf and as such their terms and conditions as specified by these service providers, are applicable. We reserve the right to substitute any of the hotels listed in the itinerary issued to you with other hotels of a similar category should conditions make this necessary. 

Please note that we cannot accept liability for any delays of departures or during your tour, which are occasioned by technical issues, weather conditions or other circumstances beyond our control and any such expenses of this kind or caused by unscheduled extensions will be for your account. We endeavour at all times to comply with service excellence. We are, however, not able to control the provision of services by our service providers, which had been carefully selected. However, we cannot take responsibility for any errors, omissions or failure on their part. 

11. UNAUTHORISED CREDIT CARD CHARGES 

Please take note that we will not be liable for any charges in respect of credit card payments made nor are we responsible for having such charges reverse or corrected upon your return to South Africa. 

12. TRAVEL DOCUMENTATION 

Please take note that it is your responsibility to ensure the validity and correctness of any documentation as required by the South African authorities or any other destination included in your tour. These include passports, visas, vaccination, and inoculation documentation, re-entry visas and where necessary unabridged birth certificates. We will take no responsibility for any consequences that may arise due to your failure to comply with such preconditions. Please ensure that you read all instructions on documentation furnished to you or any party that travels with you and take all steps necessary to ensure that your paperwork is in order. 

13. AIRLINE INFORMATION AND ALLOWANCES 

Your baggage allowances are determined by the terms and conditions as stated on your e-ticket when leaving South Africa. This is currently 20 kg per person flying economy class and 30 kg per person flying business class, unless otherwise specified. 

The luggage provisions of airline carriers outside of South Africa may be different and any charges that may be imposed on you in respect of extra costs arising for luggage requirements will be for your account.  

14. CHECK IN AND RECONFIRMATION 

Check-in is 3 hours prior to the advertised aircraft departure. Please ensure that you reconfirm your return flight 72 hours prior to departure failing which, you may find that your flight reservation for the return flight has been cancelled by the airline.